New Forest Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were not always supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Although people had care plans in place for the provision of end-of-life care, 5 of the 6 plans we looked at lacked detail and information about people’s preferences and choices. We fed this back to the management team who told us this was an area they were looking at.

Staff told us they had completed training on end-of-life care and felt confident to support people and their families during this period. A health professional told us they felt the team provided good end of life care. They told us, “There is a move to be more proactive speaking to relatives [about resuscitation decisions]. As a team we are all aware how quickly things can deteriorate and the importance of getting things in place early. We have an excellent palliative care nurse who has been actively involved with the staff. I would say the staff are good here with end-of-life care.”