- Homecare service
Standard Care Limited
Assessment report published 19 August 2025
Contents
Ratings
Our view of the service
Date of assessment 30 May 2025 to 18 July 2025.
Standard Care Limited provides personal care to people in their own homes.
There were 39 people using the service when we carried out the assessment, all of which were
receiving personal care. During the assessment we contacted 17 people or their relatives, and 6 responded. We also contacted 20 care staff for their feedback regarding how people’s personal care needs were being met. 5 care staff responded, along with 1 healthcare professional. We looked at 18 quality statements and found that the care, and support people received was safe, and supplied by well-trained, competent, and professional staff. Staff were recruited appropriately, and people were supported to take acceptable risks in a proactive, encouraging, way that enhanced their quality of life. This meant their social isolation was reduced. Staff worked well as a team, and provided people with joined up, integrated, care and support. This encompassed involving external healthcare professionals. The provider enhanced people’s independence by adopting a holistic approach to care, which gave people more choice about how it was delivered. This included control over when they received it. People’s consent to care and treatment was recorded, and they were encouraged, and supported to maintain healthy diets. The support provided was monitored, to enhance and drive improved experiences and outcomes for people. People and their relatives, said the service was managed well, and staff treated people with kindness and compassion. Their individuality was recognised, enabling them to experience an equitable service. The service was well led, had good governance, and effective monitoring systems. At the last assessment, the service was rated requires improvement overall, with requires improvement in the domains of safe and well-led. Effective, caring and responsive were rated good. At this assessment, the rating has improved to good, in all 5 domains and overall.
People's experience of this service
People were enabled to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
People and their relatives said the management approach was positive. They were contactable, responded to any concerns or queries quickly, and acted on them. Staff were respectful, friendly, and provided good care and support. People were provided with a safe service due to the staff’s skill sets and training, and which enabled people to experience positive outcomes. People lived safely and were protected from the risk of abuse and harm. The registered manager, office staff, and care staff responded well to people’s changing needs and provided them and their relatives with support to understand what safeguarding meant. People were aware of how to raise concerns if they felt unsafe. People were supported in a responsive, prompt, and appropriate way. This was by staff who worked well together as a team. People were enabled to have choice and control over when and how staff provided care and support to them. People were encouraged and supported by staff to do as much as they could for themselves to maintain and improve their independence. They were also supported to maintain social and family contacts and pursue interests and hobbies to reduce social isolation. One relative said, “A good, helpful service.”