- Care home
Meadowview Neurological Centre Inspire Neurocare (Basingstoke) Limited
Assessment report published 28 September 2026
Contents
Ratings
Our view of the service
Date of Assessment: 03 and 04 August 2026.Meadowview Neurological Centre Inspire Neurocare (Basingstoke) Limited provides accommodation with nursing care for up to 28 people living with neurological conditions, acquired brain injury or other needs. However, in some cases people also lived with learning disabilities as a secondary care need. For this reason, we assessed the care provision under Right Support, Right Care, Right Culture.We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right Support, Right Care, Right Culture' is the guidance the Care Quality Commission (CQC) follows to make assessments and judgements about services supporting people with a learning disability and autistic people, and providers must have regard to it. We found the provider had regard to ‘Right support, right care, right culture’.
Accommodation was arranged over 2 floors with stair and lift access. At the time of this inspection there were 15 people living at the service. This was a comprehensive inspection, and we reviewed all the quality statements.
We identified 1 breach of the legal regulations in relation to good governance. This was due to people’s communication needs being inconsistently met, gaps in records in relation to mental capacity assessments and best interest records, care plans not being consistently person centred and a lack of formal opportunities for people to provide feedback. Although previous internal service reviews had highlighted some areas for improvement, and we could see that some of this work had begun, further embedding was required.
In the main, staff were appropriately skilled to meet people’s needs; however, staff had not been trained to support people with specific communication needs. People’s needs had been assessed and reviewed regularly. People and their relatives were being encouraged to take part in care planning and reviews, although most people told us this had not yet happened. Risk assessments were completed, and care plans provided guidance to staff on maintaining people’s safety. Safeguarding procedures were followed, and effective systems were in place to manage concerns. Records showed people received enough food and drink to maintain their health.
Overall, staff told us there were enough staff on duty.
Routine safety checks were carried out across the premises and on all equipment. Fire risks had been assessed, and action was being taken to appropriately manage these. Incidents were investigated by managers, and learning was shared with staff. Staff worked closely with other healthcare professionals and monitored people’s health to promote wellbeing.
The service was clean and well maintained, with staff following infection prevention and control guidelines. Staff reported feeling valued and respected and were supported to develop professionally. Overall, they spoke positively about their roles and the leadership team. One staff member said, “[Registered manager] is always coming on the floor and asking if we’re okay, and [clinical lead] as well. If we’re short on the floor they will come and help.”
There was a service improvement plan in place, and some improvements had been identified and completed. However, not all concerns noted during this assessment had been identified by the provider.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
We spoke with people living at the service and relatives of people. When people were not able to communicate verbally, we sought feedback with the use of communication aids and gestures, with, and without staff support.
People and their relatives told us they felt safe at the service. A person’s relative said, “I feel [name] is safe here; it’s wonderful.”
People told us they felt there were not always enough staff on duty and that at times, they might have to wait for support. Some people said they would like more opportunities to go out and felt that staffing levels meant this wasn’t always possible. People told us activities provision could be improved, but they were aware a new activities co-ordinator had started. We observed people taking part in activities during both days of the inspection. Overall, people told us staff were kind. One person’s relative said, “[Staff name] is amazing and will always say ‘I will get you a posh coffee from the machine and a bit of cake’.”
Most people told us they enjoyed living at the service. A person said, “I love it here.” People told us the food was “very good” and that they had enough to eat and drink.
People told us they did not take part in any formal feedback meetings, such as resident meetings, although they said they would attend if these took place. Despite this, people told us they felt confident to raise any concerns they might have. One person said, “I would talk to [staff name].” There was a friendly and welcoming atmosphere. Another person’s relative said, “When I'm there, I'm always conscious of what's going on around me, and I have no concerns. Staff are lovely.”
People had access to communal areas, both inside and outside. There was a secure garden with shaded areas that we saw people enjoy. People’s friends and family told us they were able to visit whenever they wanted to.