- Dentist
Chris Mercier Dental Practice
Assessment report published 29 May 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 26th May 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Liverpool and provides private dental care and treatment for adults and children.
There were steps at the entrance to the practice. Car parking spaces, including dedicated parking for disabled people, was available near the practice.
The practice had 2 treatment rooms. The total number of staff was 7. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses and 1 receptionist.
People's experience of this service
We saw patient feedback from 20 patients, who had completed paper feedback forms prior to the inspection day. On the day of our inspection, we saw patient feedback from a further 23 patients, who had left online reviews. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Very happy with [the dentist] and all at the practice. Wouldn’t change anything.”
“[the dentist] is superb, an excellent communicator, he is kind and respectful and is committed to expressing risk whilst simultaneously respecting patient wishes. I am glad to be his patient. Practice staff are also lovely.”
“Staff are very welcoming and informative and polite. [the dentist] informs me of any treatment plan, cost of any treatments I may need and is very informative explaining everything to me.”
“Great staff and service. Always a good experience.”
Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.