Haddon House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and their relatives told us they were treated well. One person told us, “Staff are great, I get along with all of them.” And a relative told us, “[Staff] always care, they are like a big family, good staff interaction and a calming environment.” We observed staff to treat people with kindness and compassion throughout our inspection. It was evident staff knew people well and spent time talking with people and understood their needs.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care plans provided staff with detailed information on people’s life histories, preferences and relationships that were important to them. Staff were knowledgeable on how people liked to be cared for. We found arrangements were in place to ensure people could pursue their interests and beliefs. For example, people were supported to continue practicing their religion in accordance with their beliefs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to maintain their independence. We found that appropriate equipment and aids were in place to enable people to do this safely while promoting choice and control. One person told us, “Staff are very good as they know I need to keep my independence, they know not to do everything for me.” People also told us they were supported to maintain relationships with those important to them. They confirmed they were able to have visitors at any time, which helped them stay connected with family and friends.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People’s care plans provided staff with guidance on responding to people’s immediate needs in a safe and person-centred way. For example, where people presented with feelings of distress, they provided staff with strategies on how to support the person in a reassuring way. We observed staff to be alert to people’s needs throughout our inspection. We observed staff provide prompt assistance, reassurance and comfort to people when needed.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported in their roles. One staff member told us, “I can go to [management team] about anything work or personal, they are very good” We saw evidence that staff received regular supervision and attended team meetings, where they had opportunities to raise any concerns. Staff confirmed that when they raised any issues they were acted upon promptly.