Abbington House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this newly registered service.

We rated caring as good because people were treated as individuals and had choice over their treatment. Staff offered support to families of clients by facilitating a family group and therapy sessions. Staff spoke about clients with compassion. Staff were very passionate about their roles. Client feedback we reviewed was very positive about treatment at Abbington House.

Staff members we spoke with told us they felt valued and were positive about working for the provider.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People felt staff were kind and treated them with care and compassion, service users told us they had choice over their treatment, including activities. Clients requested to go swimming, which was facilitated by staff at Abbington House. They respected and supported clients with their individual needs. Staff spoke with compassion when talking about clients and were passionate about their service. Staff told us how they engage families while their loved one was in treatment.

Clients told us being at Abbington House had changed their lives. They told us they felt safe and cared for at Abbington House and were positive about their experience.

People were treated as individuals. The service made adjustments for clients that were not able to attend groups. Staff told us they supported a client with an autism diagnosis by doing one to one sessions rather than groups.

Food options were limited to one choice for lunch and dinner. However,staff told us the chef would cater for any specific dietary requirements and would speak to clients individually about their dietary needs.

Staff told us that they facilitated a family group to offer support to loved ones. Staff told us they communicated with family members on the phone and when planning discharge. Family members were also able to visit their loved ones once per week.

The provider had an activities timetable in place, with a range of therapeutic groups available. Clients were supported to access the local community to support them in their recovery. Clients requested to go swimming, which was facilitated by staff.

Managers were aware of risks. Monthly incident analysis report highlighted falls had been a reoccurring theme. We did not see closer monitoring of CIWA- Ar as an action for managing falls during detoxification. However, some action had been taken to address the risk of falls, such as increasing observations for clients through detoxification.

Staff we spoke with felt valued and were positive about working for the provider. As Abbington House was a newly registered service, staff had not yet had all had appraisals but had been receiving supervision. At the time of inspection, supervision compliance was 78%.