National Unplanned Pregnancy Advisory Service Stoke

At our last assessment we rated this key question good. At this assessment the rating has remained good.

The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. Patient areas were visibly clean well equipped, well maintained and fit for purpose. Staff assessed and managed risks to patients and themselves well. Staff understood how to protect patients from abuse. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well.