- Homecare service
Select Lifestyles Regent House
Report from 29 July 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 29 July 2025 to 31 July 2025. Select Lifestyles Regent House provides care and support to people living in supported living settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. Not everyone supported by this service received the regulated activity of personal care. This assessment looked at people’s personal care and support. At the time of our assessment there were 24 people in receipt of a regulated activity. Some people supported have a learning disability or autistic spectrum disorder or a mental health need.
This assessment was in response to CQC receiving information of concern. This is the first assessment for this newly registered service.
We assessed the service against ‘Right support, right care, right culture’ to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted.
The service was in breach of 4 legal regulations in relation to safe care and treatment and the storage of medicines, dignity and respect, compliance with the Mental Capacity Act 2005 and governance.
The culture at the service meant a model of supported living was not always delivered, this impacted upon people people’s privacy and dignity.
Individual risks to people had not always been fully considered and people did not always have access to the correct amount of support. An incident of harm had occurred because of this. Learning was not always effective as opportunities were missed when incidents occurred. The systems in place were not always effective in identifying where improvements were needed.
Medicines were not always stored safely and risks associated with these had not been fully considered. The requirements of the Mental Capacity Act 2005 were not always followed meaning we could not be assured that decisions were being made in people’s best interests when they were unable to make these decisions for themselves.
However, the staff that supported people had been safely recruited and received training. There were procedures in place to ensure the IPC policy was followed. Safeguarding processes were in place and followed when needed. Staff told us they were supported by the registered manager and that it was a good place to work.
People’s health needs were considered and care plans recorded people’s likes and dislikes.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
We received mixed feedback from people and relatives about the care and support they received. They spoke positively about the environment they lived in, the care they received, the staff and the organisation. However, some felt the staff should be more consistent and more involved with their care.