The Glade Sexual Assault Referral Centre-Telford

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement under this key question. The service demonstrated a commitment to providing inclusive, accessible and responsive care. Staff took appropriate steps to reduce barriers to accessing the service and promote equitable care for people with diverse needs.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Patients could access the service 7 days a week, 365 days a year, either through self-referral or referrals from the police and social services. A helpful website provided detailed information about the service and how to access support. This included an easy-read guide for young people and information tailored to the needs of vulnerable migrants.

Staff worked flexibly to ensure patients were seen at a time that best met their needs. Staff told us they had never missed critical forensic timescales. The service had access to a portable colposcope, (a compact, medical device used to examine the cervix, vagina, and vulva) enabling examinations to be undertaken for patients who were unable to attend the SARC. Staff described how this equipment had been used to support patients in hospital emergency departments and custodial settings, helping to ensure timely access to forensic examinations.

The premises were fully accessible to wheelchair users, with dedicated parking available directly outside the building. The forensic examination room was spacious and equipped with a bariatric examination couch. Toilet facilities were designed to meet accessibility requirements and included an emergency call bell. A portable hearing loop was also available to support patients with hearing impairments.

Staff had access to professional interpretation services to support patients who did not speak or understand English.

The service had undertaken some community engagement activity to raise awareness of the support available. For example, a crisis worker had recently attended a men's wellbeing event at a local GP practice to promote the service. However, staff recognised that further work was needed in this area and acknowledged that strengthening community engagement would help increase awareness of the service and encourage access among underrepresented groups.

Staff received regular equality, diversity and inclusion training. Records we reviewed showed that patients were routinely asked about their sexual orientation, disabilities, preferred pronouns and religious or cultural needs to ensure personalised and inclusive care.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.