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Supporting Independence - Findon Good

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Inspection report

Date of Inspection: 20 December 2012
Date of Publication: 6 March 2013
Inspection Report published 6 March 2013 PDF


Inspection carried out on 20 December 2012

During a routine inspection

We were not able to speak with many people who used the service during our visit because they were engaged in therapeutic activities and it wasn�t appropriate to interrupt them. We gathered evidence of people�s experiences of the service by reviewing questionnaires, comments documented during reviews, stakeholder feedback and information provided by relatives. We observed people�s interaction with staff to help us to understand their experience of the service.

We found that people were happy with the service and felt the staff supported them well. Relatives spoke of how much people had improved since moving to Ivy Cottage and having the care and support from the service. One relative fed back that since moving to Ivy Cottage the person has been �So happy, more content, assured and of a happy disposition.�

We found that people's care had been assessed and there was clear guidance for staff about how to best support people. People's care needs and risks were documented and planned to ensure their care was adequate and safe. We found that people and their relatives were involved in their care planning and their wishes were respected. People were treated with kindness, respect and dignity and consulted in their care needs and preferences.

Staff had access to training and supervision to maintain their knowledge and skills, which ensured they provided safe and appropriate care to people. There were systems in place to monitor and review the quality of care offered.