Pee Paediatric Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people’s needs, and that staff treated people equally and without discrimination.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans reflected the needs of patients. Our review of clinical records and feedback from parents showed patients and their parents or carers were supported to understand their condition and were involved in planning for their care needs. They were also involved in decisions about their care.

The service understood the diverse health and care needs of children and young people.

We saw the practice worked in partnership with other services to meet the needs of its patient population, for example they liaised with GPs. The nurse practitioner was working on promoting information around bladder dysfunction on social media and had approached local schools to enquire about giving informative sessions for parents, children and young people.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

We saw that the service had information in child-friendly formats. For example, they used a “see inside your body” book, to help explain body function at an age-appropriate level, and a lot of visual materials displayed including a board showing the timetable of a day for children with pictures, and story books to reduce anxiety associated with bladder conditions. They also used tools, such as balloons, to explain bladder function.

The service did not display information on how to make a complaint in the clinic or on their website. They had a complaints policy which included reference to a third-party resolution organisation, however, they were not registered with that organisation.

The service did not have a formal system for patient feedback. However the nurse practitioner informed us they would be introducing one following our inspection.

The service made sure that people could access the care, support and treatment they needed when they needed it.

The clinic was open Monday-Wednesday. Flexible appointments were available at other times when patients needed them, including weekends.

There was no wheelchair access at the main premises, however, the nurse practitioner told us they had a nearby clinic room they could book for patients who required wheelchair access.

Feedback provided by people using the service was positive. Staff treated people equally and without discrimination.

The nurse practitioner told us they were using social media platforms with the aim of helping families who were unable to come to the clinic to get advice and help, and for children and young people themselves using platforms frequently used by them. They said they wanted to spread information and awareness, reduce shame and stigma around the subject of bladder issues and to give back to community.

Pee Paediatrics is an independent health service providing care and treatment for bladder issues in children and young people. This quality statement is not relevant for this service