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Dr Richard Beavan's Practice

All reports

Inspection report

Date of Inspection: 23 May 2013
Date of Publication: 27 June 2013
Inspection Report published 27 June 2013 PDF | 77.35 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 May 2013, talked with people who use the service and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who use the service were asked for their views about their care and treatment and they were acted on. The dentist gave people patient experience cards to rate their their experience at the practice. The responses showed a high level of satisfaction. Informal staff meetings took place to discuss feedback. One person we spoke with said they would recommend the practice "without any reservation, particularly for the staff's knowledge and consideration".

Annual audits and risk assessments were undertaken and we saw evidence that the dentist took action when an issue was identified. An example of this was that an audit of fire procedures revealed the need for an an evacuation chair to use for people who are mobility impaired for use in the event of an evacuation.

The dentist had a complaints policy in line with the standards of the British Dental Association which set out timescales for dealing with complaints. There had been no formal complaints in the past year. The dentist said that if a patient had concerns these were resolved over the telephone, or sometimes in a meeting, which prevented concerns escalating into formal complaints.