Blossom Home Care Poole

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 83 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care and support needs were assessed before they started to use the service. Staff had access to information about people’s needs, through the providers electronic care planning system. People’s care and support needs were assessed, reviewed, and updated as required. People’s records were accurate to the care they were receiving, and they were person centred. A health and social care professional told us, “Blossom Home Care have always been caring and understanding, with extensive knowledge about how to support their clients.”

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were involved in creating their care plans and assessments; they were at the centre of all support provided by the service. They worked to develop evidence-based good practice and standards. Blossom Home Care worked extremely well with external professionals. One professional told us, “I work with a person and the team were struggling to find the relevant and appropriate support for this person, and the type of support they required was important. I approached Blossom Home Care and they kindly came out to complete a joint visit with myself and the person, instantly the person felt listened to and they trusted Blossom Home Care. Blossom Home Care were patient and caring and this really came across to the person. We implemented the exact package of care required and the person has progressed well. I have now reduced my involvement as the need for me has lessened. They were able to support the person in all areas and additional requirements too. Blossom Home Care are very specific of matching staff to people and they have built a good working relationship.”

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People felt their information was shared appropriately, for example with the GP or community nurse. Staff kept detailed records of their care and support visits, these were shared when needed. The manager had oversight of records and could access details of care as required, to share them with external professionals. A health and social care professional told us, “We have really positive communication and responsiveness is very good. The team are always approachable.”

The service always supported people to manage their health and wellbeing to fully maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. The service demonstrated a strong commitment to helping people live healthier lives. People were empowered to take control of their health and wellbeing through personalised support that reflected their individual goals, interests and aspirations. Staff worked creatively with people, families and external professionals to identify opportunities to improve physical, emotional and social wellbeing, resulting in consistently positive outcomes. The provider gave us many examples of how they had achieved positive outcomes for people. A health and social care professional said, “I have had many people who required a large package of care and Blossom Home Care always works with individuals to reduce their care package by looking for ways to improve their health and well-being. I recently had a client in hospital requiring discharge and their response was prompt, to get the individual out of hospital and avoid a prolonged negative impact on the person.” A person told us, I returned home and needed care several times a day. They worked with me to become healthier and stronger and now my care has reduced. They have helped improve my health and their support takes the pressure off my family. Staff understood the importance of promoting healthier lives, a staff member said, “It is important to support people well and improve their health as this promotes longevity and vitality of life.”

The service monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves. Staff and leaders supported people to set goals and achieve their outcomes which had a positive impact on their daily lives. People were supported to improve their mobility, independence and daily life. A person experienced an injury and a reablement plan was put into place with the aim of the person mobilising again. The person wanted to achieve the goal of being able to leave their home on their mobility scooter and attend the local shops. Blossom Home Care worked with the person, health and social care professionals and physiotherapists and achieved this within weeks by following the guidance and carrying out their specific exercises. The person further progressed by going to places further away. Feedback from the person on their experience of Blossom home care was, “There must be several angels missing from heaven as they are here working for blossom”. Another person was cared for in bed. Working with occupational therapists and social services, Blossom Home Care undertook a person-centred mobility assessment and identified the need for appropriate mobilising equipment. The person went from being cared for in bed to being able to sit in their chair in their home and the result was the person’s confidence and independence increased. A person told us, “They are superb, I like the staff who come to me, and I cannot speak highly enough of them. I can’t walk and would sit in my chair all day. They recommended I have a frame to help me move about safely, they assured me I would be able to do this and supported me with the process.” A health and social care professional said, “We have consistently worked alongside the service to provide physiotherapy services as Blossom Home Care are passionate about making sure people have the best care, and allow them to stay as independent as possible in their own homes.” People’s outcomes were recorded in care documentation and were part of the review process which ensured they were monitored. Care plans were clear on what the person wanted to achieve and how to do this. Each care plan was individual and unique to the person.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People were treated with respect and supported to live their lives. Where appropriate, relatives had been involved in decisions made on the person’s behalf. Consent was sought from people and where necessary in accordance with the Mental Capacity Act 2005 (MCA). A clear process was in place to carry out MCA assessments where required. Records showed MCA assessments had been completed for individual decisions. Care was planned in the person’s best interest, in the least restrictive way and in consultation with others. The assessment detailed all the options explored, including how the person was supported to decide and how the best option was selected as the outcome. Where a representative had signed on behalf of someone this was explained and appropriate evidence was stored in the person’s electronic file.