- Homecare service
Minterne Apartments
Assessment report published 31 October 2025
Contents
Ratings
Our view of the service
Date of assessment: 24 September 2025. The service provides homecare for people in one building.
This is the first inspection since registration 17 April 2024.
There were 31 people using the service when we carried out the assessment, 24 of whom were receiving personal care.
During the assessment we spoke with people using the service, their relatives, and care staff to get their feedback about the service, and regarding how people’s personal care needs were being met.
We found that people received care, and support that was safe, and provided by professional, competent, and well-trained staff. The provider recruited staff appropriately, and people were enabled, and supported to take positive risks in a proactive, encouraging, manner that enhanced their quality of life. This also reduced their social isolation. People received support from staff who worked well as a team,
and provided joined up, integrated care. This included involving external healthcare professionals. The provider enhanced people’s independence by giving them choices and promoting a holistic approach to care. This included having control over when they received it. The service recorded people’s consent to care, and treatment, and they were encouraged, and supported to maintain healthy diets. The provider monitored the support provided to encourage, and drive improved experiences, and outcomes for people. People, and their relatives told us the service was well managed, and the staff treated people with kindness, compassion, and as individuals, making sure they received equitable service experiences. The service was well led, with good governance, and effective monitoring systems.
People's experience of this service
People said that the management approach was positive. The managers were contactable, and responsive to any concerns or queries people and their relatives may have and they were acted upon. People told us that staff were respectful, friendly, and provided good care, and support. Staff were skilled, well-trained, and provided a safe service, which enabled them to experience positive outcomes. The support provided, meant people were able to live safely, and protected from the risk of abuse and harm. The registered manager, office, and staff team were responsive to people’s changing needs and concerns and provided them and their relatives with support to understand safeguarding. People knew how to raise concerns if they felt unsafe. People received support that was responsive, prompt, and appropriate. This was provided by staff who worked well together as a team. People and their relatives were enabled to have choice and control over the way staff provided care and support and when this happened. Staff encouraged and supported people to do as much as they could for themselves to maintain and improve their independence. People were supported to maintain social, and family contacts, and pursue interests, and hobbies to reduce social isolation. A person said, “It is very nice living here and I have no complaints.” Another person told us, “They [staff] do a really good job and it’s always nice to have a chat with them.”