Streatham Common Dental Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients.

Patient feedback provided a positive view of the dental team and care provided by the practice.

Patient comments indicated that staff were welcoming and attentive, acted with integrity and showed compassion. Patients also commented on the practice’s long-standing relationship with the local community, having provided dental care for almost a century. Patients described generations of families, including children and grandchildren, attending the practice and highlighted the practice’s reliability in providing good quality dental care.

Patients said staff were professional, courteous, and considerate.

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

We were provided with a patient survey. That spanned from July – September 2026, the results indicated that 96% of patients were likely to recommend to friends and family, 99% of patients felt they were treated with dignity and respect and 100% of patients were happy with the cleanliness of the practice. Patient feedback also helped to indicate improvements the practice could make such as using email reminders for appointments and a refurbishment of the practice.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.