- Homecare service
Edora Care Plus
Assessment report published 6 November 2026
Contents
Ratings
Our view of the service
Edora Care Plus is an extra care service providing personal care and support to people living in their own flat within an extra care setting. The assessment considered the regulated activity of personal care and reviewed how the provider had responded to previous concerns, strengthened oversight and improved the quality and safety of care. At the time of the assessment 38 people lived at the extra care scheme and 18 people received the regulated activity of personal care.
The service supports adults with a range of needs, including older people, people living with dementia, people with physical disabilities, sensory needs, long-term health conditions and people who require support with mobility, nutrition, continence and medicines.
We reviewed care plans, risk assessments, medicines records, call-monitoring information, incident and safeguarding records, complaints and compliments, staff recruitment and training records, supervision and spot-check records, governance audits, the service improvement plan and information supplied by the registered manager.
We carried out this assessment on 21 September 2026 to 27 October 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
The provider had strengthened its systems through electronic care records, electronic medicines administration records, call monitoring, monthly audits, incident analysis, tenant meetings and a service improvement plan. Complaints, safeguarding concerns and incidents were investigated, and learning was shared through meetings and supervision. People and relatives gave positive feedback about staff kindness, competence and responsiveness.
Some improvements were not yet fully embedded. Care-plan and risk-assessment documentation was inconsistent in parts; recurrent falls required clearer evidence of timely review and strengthened controls; some call-monitoring records showed late visits; training and staff-file audits contained outstanding actions; and governance records did not always demonstrate completion, effectiveness or sustained risk reduction. These shortfalls did not indicate widespread or systemic failure, but they required continued management oversight. During the assessment the registered manager provided us with assurances and addressed the issues shared with them swiftly. We had no evidence that due to the shortfalls mentioned above people who used the service came to harm.
People's experience of this service
People using the service and relatives generally spoke positively about the care and support from Edora Care Plus.
One relative said, “I have met all the staff they seem caring and very understanding.” Another relative said, “Carers are beyond good.” A person said, “I get kindness and care from the staff; they hold my hand if I am tearful.”
People and relatives told us they were safe with the staff and the service provided. One person said, “I am safe with the carers, we know each other well and I have a good relationship with them.”
We were told by people and relatives that they received their medicines on time and no concerns were raised. One relative said, “They [staff] help my relative with their tablets and will check with me if there are any issues.”
People and relatives told us that staff are kind and caring. One relative said, “The carers are really sweet, polite and affectionate, [name] is popular and the carers are fond of [name]. You don’t get the feeling that they wish they didn’t get [name] slot to look after [name].” Another relative said, “The carers are still prepared to bend over backwards to keep relative where she is, to maintain their ability to stay there. Relative has pressure sores, I was told by health professionals to get her a hospital bed, I had misgivings as I didn’t think she could cope with the change. They want her to be comfortable; the service encouraged me and managed the transition. I did make a fuss; mum was better of the carers are kind.”
We have received very positive feedback about the registered manager and deputy manager. One relative said, “The service has appointed a good deputy manager, she is new and the manager is in not in the building the whole time and a good appointment too.”
People and relatives have opportunities to raise concerns and make suggestions for improvements. One person said, “There is a tenant’s meeting once a fortnight. I only go if I have any issues, but I don’t have any issues.” One relative said, “I can email and receive a reply or text to give them a call, good communication now.”
The service also focused highly on supporting people to maintain their independence. One person said, “Anything I ask them to do, they will do. I don’t want to sit around and vegetate; they will help me to get up walk around and stay mobile.”