EVHM LLP - 6 High Beech Close

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us they liked the staff at 6 High Beech Close. One person told us, “I like living here.” We saw people enjoyed spending time with staff and involving them in their daily lives. People appeared relaxed and comfortable in staff’s presence and shared jokes and conversations with ease. We observed very warm interactions between people and staff, and people felt confident to seek staff advice when they wanted it. Staff responded with warmth and kindness.

People spoke very positively about the staff and told us staff were, “Kind and caring.” One person said staff are, “Fantastic.” They said staff, “Always knock on the door before coming in.”

A staff member told us, “People respect privacy and dignity they don’t go into each other’s rooms. Staff make sure people close the toilet door and if people want time alone in their room they lock their door.” A health professional told us, “I have always observed kindness and passion with a real knowledge of the people they are supporting.” A relative told us, “We try to visit as often as possible, we also do face time and have video chats, and the home sends us photos of what [Person] has been doing.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People experienced care which recognised them as individuals, staff valued their choices and supported them to live meaningful, fulfilling lives. Through the use ofkeyworker meetings staff supported people to decide goals they wanted to work towards. A keyworker is a member of staff who has an increased knowledge of a person. One person told us they wanted to get better at reading, so every evening staff did some reading with them. They also had a goal to do more walking.

Staff ensured activities and outings were tailored and flexible so that each person attended activities they enjoyed. People told us if they did not want to participate it was ok, they could opt out. Activities included attending college, dance, baking, personal shopping, motivational therapy and swimming. A trip to bowling had been arranged using supermarket vouchers. Trips to the theatre were arranged periodically. Everyone was offered an annual holiday. One person chose to go on holidays on their own with a staff member and this had been successful last year so there were plans to do this again to a different destination.

During our visits to the service, we saw that a person did not want to go on an outing. Staff supported the person to do an activity at the house, and they then enjoyed watching a film until their peers returned.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff promoted people’s independence, upheld their choices and supported them to live meaningful, self‑directed lives.People met as a group and also had individual one to one meetings with their keyworkers. Everyone knew who their keyworker was and told us they could speak with their keyworkers about anything. A person told us the meetings were used to talk about holidays and activities. For example, they had recently planned a bowling session with people from another service. People decided the menu for the following week, they chose one meal each and between them they chose the remaining evening meals.

People had their own preferences in relation to how they spent their time. It was a busy household. Three people attended college courses two days a week doing activities like craft, cooking, dance and money management. Other activities included dance classes and motivational therapy. Each person had a day out each week to places of interest to them. Sometimes there were joint activities with people from other services within the group. There were opportunities for people to go out for meals and café trips, shopping for personal items, trips to the cinema and theatre trips.

One person had a volunteer role with a local charity where they were a dance buddy at tea dances. They wore a uniform for this role and were proud of their involvement in supporting this activity.

People told us they were offered choices and made decisions about what they did each day. One person said, “I go to be bed when I want, and I get up when I want. Sometimes I like to stay up late. Sometimes I watch TV in my bedroom and sometimes I watch it in the lounge.” One person told us staff supported them with their shower. They said, “Staff do my hair and back, I do the rest.”

People told us they visited their friends at other services and could invite their friends over too. Some people had special relationships that were important to them, and they told us they enjoyed seeing their special friends at discos. They also said that if they wanted to see their friends more often this would be arranged.

A relative told us, “They encourage [person] to keep up activities, they do their utmost best. They tried work experience, but this didn’t work.” They confirmed that their relative had several activities that they enjoyed attending.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were able to anticipate when someone might need reassurance or support. One person’s needs meant that they did not like change and needed to know what was happening throughout the day. When we gave short notice of our visits, staff spoke with the person using social stories to explain why we were coming. This helped them to cope with us arriving unexpectedly and they were reassured their day would continue as planned.

On one of our visits, people from other services arrived for a joint motivational therapy session but due to unforeseen circumstances the session could not be carried out as planned. Staff explained the reason for the change of plan and sought views about what people would like to do as an alternative. Everyone accepted the situation and the reassurance that the session would be rearranged.

Staff were attentive, responsive and compassionate, ensuring people received the right support at the right time.When one person was worried about their health, we noted that staff provided reassurance and a staff member checked vital signs, gave pain relief and encouraged the person to rest.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they received a comprehensive induction and the training they needed to provide safe, person‑centred care when they first started working at 6 High Beech Close. All staff attended regular supervision, staff meetings and, received ongoing training and debriefs after incidents. These opportunities allowed staff to reflect on their practice, discuss their development and raise any concerns, including those relating to their own health and wellbeing.

Staff told us the registered manager, and the deputy manager were both very supportive when they needed help with their own wellbeing. A staff member told us, “We have supervision every 2-3 months, but I’m not scared to go to management in between. They are here to support me, and I can approach them anytime.” Another staff member said, “I like working here, I make a difference and people are excited to see me. [Registered manager and deputy] have been there for me, if I need rota changes or personally and they are both reasonable and will try to sort things if needed.”