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Inspection report

Date of Inspection: 12 October 2012
Date of Publication: 8 November 2012
Inspection Report published 8 November 2012 PDF | 81.87 KB

Overview

Inspection carried out on 12 October 2012

During a routine inspection

We found the premises to be clean and hygienic with systems in place to monitor the standards of infection control and general service delivery.

We spoke with four patients who attended the surgery for appointments. The patients we spoke with made positive comments about the surgery, the treatment they received and the staff. People told us they were treated with respect and dignity. All patients spoken with confirmed that medical histories were taken and they signed their consent to treatment. Patients told us that treatment options were discussed with them and this included the price of treatments.

None of the patients we spoke with said they had ever had to make a complaint. We were told that they were happy with the care, treatment and advice provided at the practice. Some comments included: "The dentist is excellent, I am always happy with the advice and treatment," "The staff are always friendly and helpful" and "The dentist is great, he always asks if I have understood the information and stops if I am getting anxious." The practice had a process in place to ensure there was continuous improvement.