- Independent doctor
Knapton House
Assessment report published 6 November 2026
Contents
Ratings
Our view of the service
Date of Assessment: 4 September 2026.
Knapton House is a private multi-specialty medical outpatient clinic located at 12 Lower Brook Street in Ipswich, Suffolk IP4 1AP.
This clinic is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the treatments provided. Some exemptions from regulation by the CQC relate to particular types of regulated activities and services, and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We did not inspect, or report on those treatments that are outside the scope of registration. Therefore, we only inspected the provision of treatments relating to ear, nose and throat (ENT), audiology, and private GP consultations provided by a GP and audiology healthcare professional.
This was the first inspection of this service since registration in July 2024. We assessed all quality statements across the safe, effective, caring, responsive, and well led key questions. The overall rating following this inspection was Good.
At this inspection we saw the clinic had an effective learning culture and raised concerns appropriately. We found an effective system to manage incidents or concerns. The service had safeguarding arrangements for adults and children; these were clear and appropriate for the service provided. However, the service provider failed to assure us that all the service equipment maintenance, environment risk assessments, and safety checks were performed.
People told us they were involved in decisions at all stages of their treatment to meet their needs. Treatment was seen to be based on latest clinical evidence and good practice. The provider made sure people understood their treatment to enable them to give informed consent.
People said they were treated with kindness, compassion, privacy and dignity. Staff said they were supported in their roles with updated guidance, policies, procedures and training.
The service provided information and guidance in formats that people could understand. People’s convenience was prioritised when making clinic appointments.
Governance arrangements were appropriate for the range of treatments being delivered at the service; however, some processes were not followed effectively. The provider had the capacity and skills to deliver high-quality, sustainable treatment. They were knowledgeable about issues and priorities relating to the quality and future of the treatment and care they provided, including changes within the ear, nose and throat (ENT), audiology, and GP primary care service sector.
We found a breach of regulation in relation to regulation 17 – ‘Systems or Processes must be established an operated effectively to ensure compliance with the requirements of the fundamental standards as set out in the Health and Social care act 2008 (regulated Activities) Regulation 20214’.
We have asked the provider for an action plan in response to the concerns found at this assessment.Though the assessment of these areas indicated concerns our rating for all the key questions is good.
People's experience of this service
The clinic encouraged people receiving treatment to feedback about the quality of service provided. People were positive about their experience when accessing Knapton House services.