The Solace SARC - Bicester

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes

We assessed 1 quality statements under this key question. Patients had timely access to the service and staff took account of their individual needs.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Patients could access the service 24 hours a day, 7 days a week either by self- referral or referral by police and other agencies. There was a helpful website giving patients detailed information about the service and how to make an appointment which included an easy read guide for young people.

Staff worked hard to see patients at the best time for them and told us they had never missed critical forensic timescales. Patients could be seen off site, and staff had recently attended a care home to support a patient there. However, staff did not have access to a portable colposcope so that intimate images could be collected.

On-site parking and dedicated disabled parking bays were available close to the building, as well as ramp access for wheelchair users.

There was a spacious and accessible forensic suite, and a toilet with grab rails and emergency pull cord. The examination room had a couch that could accommodate bariatric patients. However, there was no portable hearing loop to assist patients with hearing aids, and none of the information about the SARC was available in other languages or formats.

Staff completed regular training on equality and diversity and records we viewed showed that patients were asked about their sexuality, disability, preferred pronouns and religious needs so that staff could take these into account in the delivery of care.

Regional outreach workers had recently been employed to promote the service more widely and engage with hard to reach groups such men, LGBTI groups and the travelling community. These workers regularly attended festivals, student freshers’ fairs and pride events.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.