- Dentist
The Bournville Village Dental Practice
Assessment report published 12 September 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 18 August 2025.
We found the practice had met regulations.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Some systems and processes needed strengthening to ensure effective governance, oversight and risk mitigation tasks were completed in line with guidance.
Some areas of leadership required improvement and embedding to ensure a culture of continuous improvement.
The practice is in Bournville, Birmingham and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 7 staff, of which there was 1 dentist, 3 dental nurses, 2 dental hygienists and 1 receptionist. We gathered feedback from staff and spoke to a range of staff during our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 32 patients. On the day of our inspection, we reviewed patient feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “I had an excellent experience at Bournville Village Dental Practice today. The hygienist and dentist were both incredibly professional, caring, and attentive. They made me feel at ease throughout the entire appointment, explaining everything clearly and answering all my questions. The care and attention I received were top-notch, and I left feeling confident and satisfied with the treatment. Highly recommend this practice to anyone looking for exceptional dental care" Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients said when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.