- Dentist
Gentle Dental Care
Assessment report published 25 June 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 7 May 2026.
We found the practice had met regulations.
The practice had mostly effective systems to identify and manage risks, including infection prevention and control, although some gaps in oversight were identified at the time of inspection and were subsequently addressed.
Staff had the skills, knowledge and experience to carry out their roles; however, improvements were required in the oversight of mandatory training.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support and treatment when required.
Gentle Dental Care is located in Childwall, Liverpool and provides NHS and private dental care and treatment for adults and children. The practice had recently acquired the next-door building to enable them to expand the practice.
There was step-free access to the practice and car parking spaces were available near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 12 staff, of which there were 4 dentists, 4 dental nurses, 2 trainee dental nurses, 1 receptionist and 1 practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 8 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
“I received excellent treatment. Staff are very professional and polite and friendly. There is a lovely spirit and staff remember names and details about patients’ lives.”
“All staff are lovely and friendly, lovely atmosphere reassuring always.”
“I’ve been a patient at this practice since they kindly took me on during lockdown, and I honestly can’t rate them highly enough. I’m registered as an NHS patient but have also had private implant work done here, and the level of care has been consistently excellent across both.”
“This dentist is honestly amazing. After using different dentist in the past, I never felt comfortable and never received the correct treatment. Since being a patient at Gentle Dental Care I have never felt so comfortable. My dentist is honestly the best. His knowledge and professionalism is spot on. The girls are all fab and so caring. My teeth are perfect now and that's all down to these guy's. Thank you all so much.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.