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Archived: Bore Street Dental Practice

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All reports

Inspection report

Date of Inspection: 11 June 2013
Date of Publication: 18 July 2013
Inspection Report published 18 July 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 June 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

The practice manager showed us copies of completed patient satisfaction questionnaires. We saw that comments made by people who used the service were positive. The practice manager also showed us that a suggestions box was available in each of the reception areas for patients to use. Questionnaires were also seen available for people to complete both in paper format and on the Bore Street dental practice website. The practice manager confirmed that all feedback was summarised and made available for patients in the waiting rooms.

We saw that accidents were recorded and the practice manager confirmed that appropriate actions were taken to respond to and prevent further incidents from occurring.

We saw that a number of audits had been undertaken within the practice. This included an audit of patient's clinical records and a seperate audit of patients who took anti-coagulant medication. All audits were evaluated and action was seen to take place to improve quality where required.

We found that health and safety checks were in place to protect the people using, visiting and working at the service. From records we checked, we also found that a practice risk assessment on 21 May 2012 had been carried out and reviewed in May 2013. This meant that people who used the service were protected from the risks of unsafe care and treatment.