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Archived: Bore Street Dental Practice

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Inspection report

Date of Inspection: 11 June 2013
Date of Publication: 18 July 2013
Inspection Report published 18 July 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 June 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

During the inspection we spoke with seven people who used the service, two dentists and the practice manager. We also spoke with two members of staff. We did this to help us to understand the outcomes and experiences of selected people who used the service.

People told us that they were extremely satisfied with the care and treatment they received at the dental practice. One person told us: “I have been coming here for 63 years since I was a child. It has always been really good. All the staff are really nice – friendly and respectful. My teeth are brilliant”. Another person said: “The receptionists are very good, helpful and cheerful too”.

The practice was accessible for people with mobility disabilities as there were five treatment rooms on the ground floor. One person who used a wheelchair told us: “The hygienist who has a surgery upstairs, cleans my teeth in a downstairs treatment room which is really good”.

During the inspection we saw the practice manager using a ramp to enable a patient in a wheelchair to leave the practice safely after treatment. The patient’s relative told us: “They do that every time we come. It makes it so much easier for us”. We observed positive interaction between the patients and staff in the practice throughout the inspection.

People told us that they were able to get emergency appointments on the same day if needed. They also informed us that on the whole they did not have to wait for their appointment. However if this did happen the staff apologised and explained the reason for the delay. This meant that systems were in place to enable them to provide a number of emergency appointments each day.

We looked at five treatment records and other documentation to find evidence that treatment needs had been met. We found records contained information about people’s known allergies, medical history and their treatment plans. They also contained all the relevant clinical information to show a full oral health assessment had been carried out. This meant the necessary information was available to ensure the treatment, care and support offered met the individual's needs.

People we spoke with told us that on each visit to the practice, the dentist asked them about any changes to their medical condition. We saw evidence of this where medical history forms had been signed and dated by the patient at each visit. This meant that any necessary changes to people’s treatment plans could be done which made sure they were not exposed to additional risk or harm.