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Archived: Stanstead Dental Centre

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Inspection report

Date of Inspection: 19 March 2013
Date of Publication: 20 April 2013
Inspection Report published 20 April 2013 PDF | 77.12 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 March 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People who use the service told us that they felt they were treated with respect and that all discussions were held confidentially within the surgical suite. One person we spoke with told us that the dentist was "very nice and very good". Neither person we spoke to had any concerns about the services they received at the practice.

Medical notes were kept in paper copy and electronically. Paper records were held in locked cabinets in a locked room and electronic records were backed up each day. We reviewed ten sets of patient records; each had a medical history which was updated during each visit and included descriptions of each examination, treatment options and any treatment agreed to.

There was a well-stocked emergency kit, emergency oxygen and first aid kit, which were all located within easy reach of the surgical suite. The emergency drug kit contents and expiry dates were checked monthly, while oxygen had a monthly local test and was serviced annually by an external company. The first aid lead would always be the clinician on site but all dental staff had annual cardiopulmonary resuscitation (CPR) training.