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Archived: Stanstead Dental Centre

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Inspection report

Date of Inspection: 19 March 2013
Date of Publication: 20 April 2013
Inspection Report published 20 April 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 March 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke to two people who use the service who told us it was easy to make appointments and that during visits there was enough time for their questions to be answered. Staff were found to be personable and helpful, and the dentists were clear about treatments options and what each would cost. Patients were given a printout of their treatment options and associated costs following each visit.

We reviewed the practice complaints policy but no complaints had been received. Staff told us that patients sometimes commented about waiting times; however, we found no evidence that this was an ongoing problem. One person we spoke to said they had never waited "more than 15 minutes" to see the dentist.

The PCT carried out quarterly patient satisfaction surveys in 2010 and 2011. There were no negative comments received during this time. The practice did not collect patient feedback in a formal manner in 2012; however, staff told us they felt they had built up good relationships with patients and that patients would raise any concerns. Staff told us that verbal patient comments were always positive.