Southlands Residential Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always assess and record people's needs effectively to ensure care reflected their current circumstances and preferences.

Some care records did not always contain sufficient information to accurately reflect people's assessed needs. Records did not always demonstrate how identified needs translated into detailed guidance for staff. We identified some records which had been copied from other people’s care records, this meant the provider could not always be assured the records were relevant to the individual.

While people's needs were largely met in practice and staff knew people well, records were not always sufficiently detailed, accurate or complete to ensure consistent delivery of person-centred care.

The service had processes to assess people's needs before they moved into the home. The registered manager described visiting people before admission and supporting prospective residents to visit the service to ensure it was the right place for them. Relatives told us they felt involved in care planning and decision-making, and we saw evidence that care plans were reviewed regularly.

The provider delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.