Barbourne Health Centre

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out an announced assessment of one quality statement, equity of access, under the key question responsive at Barbourne Health Centre on 6 March 2024. Responsive assessments are remote focused reviews to help us understand how practices are working to meet the patient demands and to better understand the experience of people who use and provide these services. We recognise the work that GP practices have been engaged in to provide safe, quality care to the people they serve. Overall, this practice is rated as good and the key question responsive continues to be rated as providing a good service. We found people can access services when they need to, without physical or digital barriers, including out of normal hours and in an emergency. The practice used feedback and other information to monitor and improve access.

People's experience of this service

The 2023 National GP patient survey results showed no statistical variation to the England average. Results from the NHS Friends and Family Test (FFT) were reviewed and found to be positive. The FFT asks patients whether they would recommend the services to their friends or family. The practice acted on patient feedback and collaborated with their patients and Patient Participation Group (PPG) to identify where they could improve their services. The practice used this information to make changes where required.