Avo Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care and support needs were assessed before they used the service. The provider had a robust assessment process in place and where required would include health and social care professional input. Staff had access to information about people’s needs. People’s care and support needs were assessed, reviewed, and updated as required. People’s records were accurate and reflected the care they were receiving.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were involved in creating and reviewing their care plans and risk assessments. The service delivered the care people needed, when they needed it. The registered manager and staff told us they worked with people following good practice guidance, this included supporting people’s physical health, and wellbeing. Evidence-based care underpinned the policies and procedures within the service.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People felt their information was shared appropriately, for example with the GP or community nurse. Staff kept detailed records of their care and support visits, these were shared when needed. Examples were given by the registered manager where information had been shared with the GP and District Nurses. A staff member said, “In my role I’ve had contact with emergency services, GPs and pharmacists. It’s important so clients get the right support and care.”

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.People were supported to live a healthy lifestyle. Care plans and risk assessments were clear and accessible. People were supported to see healthcare professionals when required. The registered manager told us the service supported people to liaise with healthcare professionals when required.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Avo Care worked to enrich the lives of people using their service. Care plans and risk assessments were clear and updated regularly. People’s nutritional needs had been assessed and there were clear instructions in place for staff, including guidance on encouraging individuals to eat and maintain their weight, as well as ensuring their skin integrity was regularly checked and monitored.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People told us they were treated with respect and supported to live their lives. The registered manager told us they fully understood where there was a concern about capacity, the necessary assessment would be completed in accordance with the Mental Capacity Act 2005 (MCA). Decision making was supported by clear policies and processes. Records showed consent had been sought for the care provided. Policies and procedures underpinned practices within the service to ensure people’s rights were respected.