- Care home
Wrenbury Nursing Home
Assessment report published 1 June 2026
Contents
Ratings
Our view of the service
Date of assessment: 28 April to 7 May 2026. The service is a nursing home providing support for up to 33 older people, including those living with dementia. At the time of our assessment there were 30 people living at the service. The assessment was carried out due to the length of time since our last rating.
Overall, people told us they felt safe living at the home. The provider had a safeguarding policy and procedure in place. Staff undertook relevant training and were aware of their duty to identify and report any safeguarding concerns.
Staff assessed potential risks to people and took actions to mitigate risk. However, some records relating to risk management required additional information to help guide staff. Where actions had been agreed to help mitigate risks, staff needed to ensure these were robustly followed. The provider employed a maintenance person who undertook various checks to maintain the safety of the environment.
There were sufficient and consistent staff, who were knowledgeable about people’s needs. Staff were recruited safely and were supported through training and supervision.
The provider was working on an action plan following an external Infection prevention and control (IPC) audit, which had identified some areas for improvement. Several actions had been completed, and a refurbishment of the laundry was due to commence.
People received their medicines as prescribed. Staff monitored people’s outcomes, which supported timely involvement of health partners and led to improvements. They worked effectively and maintained positive relationships with external professionals. A visiting health care professional provided positive feedback about the approach the service took towards joint working.
Each person had a care plan which contained individualised information about their care needs. However, we saw some inconsistency, and some plans would benefit from further details. Feedback indicated staff considered people’s wishes about their preferred place of care and supported people to stay at the home wherever possible.
Staff considered people’s views and wishes, and their consent was recorded in their care plans. Where people lacked the capacity to make certain decisions, the provider worked in line with The Mental Capacity Act 2005 (MCA)
The registered manager cared about and supported staff well-being. They had been in post for several years and provided visible and experienced leadership.
The provider had governance systems in place to check the quality and safety of the service, but they were not always fully effective, we found some minor gaps which the provider had not previously identified. However, they had an ongoing improvement plan in progress with several actions already completed. The registered manager was responsive during the assessment and took some immediate actions in response to our feedback.
People's experience of this service
Overall, people and their relatives were very positive about the care and support provided at the home. Staff were kind and caring in their approach. People commented, “I like it here, they are very good” and “They couldn’t have been any better.” One relative described the care as “Exceptional” and another told us, “They’re like a little family.”
There was a stable staff team who treated people in a person-centred way and generally understood their needs and preferences. Staff respected people’s rights and promoted their choices and independence. The registered manager promoted an inclusive approach and met people’s diverse needs, advocating for them where necessary. There were several examples of good outcomes where staff had provided support to people, which enabled them to improve and return to their own homes.
People were supported to taken part in meaningful activities and outings. The provider employed an activity co-ordinator who was developing individual profiles to further understand people interests and preferences. People were positive about the food on offer and staff met people’s individual needs.
People and their relatives knew the registered manager well and felt able to raise any concerns or issues with them. People were given the opportunity to share their views and give feedback.
We received positive feedback from other professionals about the service, which indicated staff were proactive and responsive to people’s changing needs.