The Loughton Dental Centre Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were welcoming and attentive, acted with integrity and showed compassion.

Patients said staff were professional, courteous and considerate. Comments included, ‘Very good service, from the ladies on the desk to the hygienist, extremely professional and attentive to my needs. Made me feel comfortable as I usually get nervous at the dentist and they were very respectful and cleaned my teeth extremely well. I have arranged another appointment in 6 months’, and ‘Excellent and knowledgeable. Go above and beyond for their patients. Kind, caring and compassionate. Would recommend to all my family and friends.’

Patients felt they were treated as individuals and their personal and cultural needs were respected.

We were provided with a patient survey, we noted results and feedback was wholly positive.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights and of the importance of privacy and confidentiality. Patients were offered a private area to speak confidentially should they need.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.