- Dentist
Chess House UK Limited
Assessment report published 9 June 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on Wednesday 20 May 2026.
We found the practice had met regulations
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Chesham and provides NHS and private dental care and treatment for adults and children.
The practice had 7 treatment rooms. At the time of our inspection, there was a total of 12 staff, of which there were 3 dentists, 5 dental nurses, 1 locum dental hygienist, 2 receptionists and the registered manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 2 dental nurses and the registered manager.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 patients. On the day of our inspection, we saw patient feedback from a further 9 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Chess house is a very welcoming and professional surgery”, “Since coming the Chess House dentist, I have always felt welcomed from the front desk to my appointment and the aftercare.”, “Excellent team of clinicians. Very caring staff”, “Fantastic, caring, kind and explains so well”, “As a very nervous patient I was made to feel very comfortable and put at ease” and “Great service, always caring and best patient care”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Two out of the 9 patients we received feedback from on the day told us they were unsure on how to get emergency dental treatment when the practice was closed.