The Blue Sky Centre - Nuneaton SARC

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement under the caring key question. Patients were treated with compassion, dignity, and respect and they were involved in decisions about their care. Staff protected patients' privacy and were aware of the importance of confidentiality.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Although we were not able to speak with patients directly, we reviewed the feedback results from 41 patient responses in the previous year. Patients were positive about all aspects of the service provided and spoke highly about the treatment they received, and the staff who delivered it. The SARC’s staff were frequently described as caring, understanding and supportive, making patients feel safe and reassured.

Patients attending the SARC were always welcomed personally by the crisis worker at the door, who took time to explain how the service worked and their role in supporting and advocating for them throughout their visit.

Patient notes were held securely, and the reception computer screen could not be overlooked.

The building had private meeting/interview rooms and two dedicated forensic examination areas. A bathroom was attached to each examination room allowing patients to shower and change after their examination.

Patients’ privacy and dignity were maintained throughout their medical examinations, although we noted there was no screen or disposable curtain available to shield the examination couch. This could compromise patients’ privacy if there was an interpreter, advocate or prison officer in attendance.

On leaving the SARC, all patients were given an Aftercare Information Pack, outlining common emotional responses following an assault, possible long-term impacts and information on a range of support services. Staff provided 2 day, and 6 week follow up welfare calls to check on the patient and offer additional support if needed.

The SARC had recently received funding to provide a fast-track counselling service to patients, to help address long waits in the community. There was no waiting list for this service and patients could access up to 10 free sessions.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.