Grange Park SARC

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement under this key question.Staff worked hard to accommodate patients’diverse needs and were looking at ways to further promote the service to the wider community.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

The SARC website provided information about how to access the service, including contact details. The police also made referrals and could accompany patients to the SARC. The building was easily accessible by car and public transport.The service was sufficiently staffed so that a quick response could be provided to meet patient need and forensic timescales.

The service was available to patients on a 24-hour basis, 365 days a year. Referrals could be made at any time via the provider’s call centre. Call centre staff liaised effectively with the local team to arrange appointments.

Staff knew how to access professional interpreter services to support any patients who did not speak or understand English. Some interpreters attended the SARC to provide in-person interpretation as staff had found that this helped patients more. Some documentation could be made available in alternative formats and languages.Patients were asked about their individual needs during the assessment such as religious requirements and disabilities.A range of distraction materials were available which included fidget toys. Staff received training in equality and diversity to support inclusive practice.

The service environment was accessible for patients with additional mobility needs. Car parking,including wider disabled spaces, was available in the shared car park immediately outside. The SARC was located in a busy urban area but was discreetly signed.

Corridors and examination rooms were spacious, and toilet and shower facilities were fully accessible, with handrails and emergency call bells in place.Staff stayed close by when patients were in the bathroom in case of any emergencies.

Staff had attended local universities and prisons to help promote the service in the wider community and had seen an increase in referrals as a result of this work. The provider acknowledged that there was further engagement work they could do with other sectors such as local hotels and military bases.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.