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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF | 79.79 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The practice had a small and well established staff team. People using the service were all very complimentary about the staff team. One person said, “They are great here, really good, they know you on a professional but personal level.” Another person said, “This dentist has been a revelation to me, it is so much better than my last.” This meant people were offered treatment, care and support by staff who understood their individual needs.

Clinical staff at the service were registered with the General Dental Council (GDC). The GDC place strict training requirements on its members, which ensure that they receive appropriate professional development.

We spoke with the staff about their training and one person told us, “Our training needs are always met we are all well supported.” Another member of staff said, “We share good practice and have regular meetings, I think this is a good practice.” This meant staff had the knowledge they needed to support people safely.

The staff confirmed the training was valuable and they felt safe working with people. They told us the training was based around the needs of people using the service to ensure individual needs could be supported. This meant the staff felt well supported and were suitably trained to do their job. Staff told us that they were supported by the provider and felt they were encouraged to develop their knowledge and professional skills. The staff we spoke with were knowledgeable about their specific role within the service.

There were regular meetings for staff to discuss any training needs and a formal appraisal system was in place for employees at the practice. One member of staff said, “We are kept up to date and always look at ways to make sure we put the patient first.” This meant staff received support to develop and keep up to date with their knowledge and skills.