Solace Prime Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and this was confirmed by people’s feedback.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care needs and person-centred care plans were reviewed with them regularly. One person told us, “I have a copy of my care plan. [The provider] discusses everything with me."

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s care plans were clear and had structured guidance about how care should be delivered safely. There were nutrition and hydration care plans in place which contained details about how meals should be prepared and served. This included information about preparation and storage of food in line with religious guidance.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Members of staff kept detailed and accurate notes following visits to provide care and support for people. The notes and information were stored on the provider’s electronic care management system which meant the next team of staff had access to information and updates about people’s care. This ensured continuity of care and support for people. The provider arranged regular meetings for members of staff where updates, best practice and lessons learned were shared.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Systems and processes were in place, so members of staff were able to support people to live healthier lives. For example, members of staff recognised deterioration in a person’s health when they arrived for a care call. They were able to take appropriate action which ensured the person accessed the most appropriate emergency support. The provider identified a learning opportunity from the incident and shared how the team responded, which showed the standard to which the provider held themselves.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. Systems were in place to monitor and review people's outcomes and where they changed, these were recorded, appropriate action taken and information shared with community clinicians. The provider reviewed the actions taken following changes in people’s outcomes and identified learning to support continuous service improvement.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People were given a guide to the services provided by Solace Prime Care Ltd. The guide explained how people would be supported in their own home, how the provider worked and how people could be involved in their own care. People were supported to give informed consent to care and support. People’s capacity to consent to care was assessed and recorded in their care plans. Assessments were decision-specific in line with the Mental Capacity Act 2005 Code of Practice. If people did not have capacity to make decisions, appropriate procedures had been followed to ensure any decisions made were in people’s best interests.