The Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and mostly respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

During our onsite inspection we mostly observed positive interactions that maintained people’s dignity. However, we did observe where 2 people were not being treated in a fully dignified way during the lunchtime dining experience. We did address this at the time of the inspection, and the registered manager assured this was not staff’s normal practice.

We received positive feedback about staff from relatives. Comments included, “Staff are so welcoming here, they always look after us too.” The provider had welcome boxes for people when they first moved into the home which contained items such as flowers and chocolates.

Staff we spoke to were enthusiastic about the people they supported. One staff member told us, “We are always there to care for residents and provide support and dignity for residents.”

The provider did not always treat people as individuals or make sure people’s care, support and treatment met people’s needs and preferences.

We found that not all care plans and risk assessments contained sufficient information relating to individuals. For example, 1 person’s care plan lacked information around their background history. The provider and registered manager were responsive to our feedback and ensured documentation was updated.

Staff were passionate about the people they support at The Lodge and had good knowledge of people’s needs. People were supported by a consistent team of staff.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to participate in activities that were important to them, and we observed people enjoying activities during our onsite inspection. One person we spoke to, told us they were offered choices with meals, and we saw evidence of this during mealtimes. Visitors were welcomed into the home, and people were encouraged to maintain relationships with people who were important to them. Relatives confirmed they could visit at any time and there were no restrictions in place.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff appeared to know people and their needs well. One relative told us, “The care received for [relative] is outstanding and [relative] is happy, all staff interact with [relative] so I cannot fault them. Staff are very compassionate, helpful and very informative especially when [relative] has not been well and taken to hospital or needs regular observations in the care home.”

Staff responded to people’s needs in a timely manner during our onsite inspection. Feedback we received did not raise any concerns around staffing levels.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt supported by management and that they were treated respectfully and encouraged to develop their skills. Comments included, “I feel management are approachable and supportive” and “My manager is very approachable, kind and caring and is there to listen with any problems.”

The provider had given staff the opportunity to receive additional training to enable them to become ‘champions’ in specific areas of care such as pressure area care champions and falls prevention.

Staff received regular supervisions and attended team meetings.