Oakdale

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care and support needs were assessed before they moved into the service. Staff had access to information about people’s needs, through the providers electronic care planning system. People’s care and support needs were assessed, reviewed, and updated as required. People’s records were accurate and reflected the care they were receiving. There was a clear review process which ensured people were involved, this included those important to them.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were involved in creating their care plans and assessments. Staff told us they worked with people to follow good practice guidance; this had included working to support people’s nutritional needs and medical conditions. Evidence-based care underpinned the policies, procedures and ways of working within the service.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People told us their information was shared appropriately, for example with the GP or pharmacist. Staff kept detailed records of their care and support visits, these were shared when needed. The registered manager and senior team had oversight of records and could access details of care as required to share them with external professionals. These actions contributed to continuity of care. A health and social care professional said, “Staff will follow instructions, I always follow up with email to clarify the plan to ensure no issues.”

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to live a healthy lifestyle. Care and support plans were clear, and information was accessible to the kitchen staff. Where people were supported with food and drink there were clear instructions in place, this included where a person may have difficulty swallowing or needed a special diet. Choices were varied and people had access to food and drink when they wanted. Information about people’s needs was shared efficiently as records were electronic, clear and comprehensive. A daily meeting ensured the staff responsible for food and drink were kept informed of changes. People’s nutrition and hydration needs were known to staff, and plans were in place for each person, this included for specific needs such as, intolerances and allergies.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People shared examples of how their lives had improved since living at Oakdale. Care plans and risk assessments detailed clear goals and outcomes for people, and this included instructions for staff on how to achieve them. Each care and support plan were individual and centred around the person, this formed the holistic approach to care.” A health and social care professional said, “When Oakdale seek input for their residents it is in a timely manner, with urgent queries referred directly to the GP.”

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People told us they were treated with respect and supported with kindness. Where appropriate, relatives had been involved in decisions made on the persons behalf. Consent was sought from people and where necessary in accordance with the Mental Capacity Act 2005 (MCA). A clear process was in place to carry out MCA assessments where required. However, some documentation in relation to specific decisions was not in place, this was addressed during the inspection, and we were fully assured by the actions taken. Care was planned in the persons best interest in the least restrictive way and in consultation with others. Plans detailed all the options explored, including how the person was supported to decide and how the best option was selected as the outcome.