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Archived: Park Chambers Dental Practice

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All reports

Inspection report

Date of Inspection: 4 March 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 March 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information we asked the provider to send to us.

Our judgement

Patient’s privacy, dignity and independence were respected and their views were taken into account in the way their treatment was planned and delivered.

Reasons for our judgement

Patients were given appropriate information and support regarding their care and treatment. There was information leaflets available to patients about private and NHS services so that they could make an informed decision about which treatment they preferred. There was a practice information leaflet which contained information about the staff, surgery times and an out of hours contact so that patients knew what they could expect from the practice. We saw that there were also leaflets on how to look after your mouth and how to complain about the service. We were told that new patients to the practice were given welcome pack before they were seen.

Patient’s understood the care and treatment options available to them. We saw in the records that patients were given options and enough information to give consent for the treatment and this was confirmed by all of the patients who we interviewed. Patients were given printed treatment plans. We observed one patient’s treatment who had attended with pain and after a thorough examination, x-rays were taken and a diagnosis reached. This patient was then offered appropriate treatment options so that they could make an informed decision about what treatment they wanted to have done.

Patients expressed their views. We were shown survey forms that were offered to patients and there was a suggestion box available for comments by the door. We told by the dentist that they were not used very much and the comments were mainly positive. He told us that in response to some comments the practice was now offering some Saturday and evening appointments. We were shown the complaints file which contained one record of a complaint that was satisfactorily dealt with.

Patient’s privacy was respected. We watched the receptionist deal with patients who had just arrived and were leaving to pay their bills and make new appointments. We also listened to how telephone contacts were handled. We found that they were dealt with in respectful and helpful way. The reception desk was in the waiting room but we saw that the receptionist spoke quietly offering a level of privacy for discussions when patients arrived and left. This was confirmed by all of the patients we spoke with and they said that this was always the case.