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Archived: Ellison and Griffiths Dental Practice

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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 19 March 2013
Inspection Report published 19 March 2013 PDF | 79.67 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 February 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service did not express any concerns about their safety or wellbeing when receiving treatment. They all considered they received a good standard of dental care and treatment. One person said, “We feel safe with the practice”.

Criminal Record Bureau (CRB) clearance checks had been carried out on all staff employed at the practice. Employees had been provided with a comprehensive ‘staff handbook’ which made reference to various policies and procedures, along with the expectations and responsibilities of their roles.

We found arrangements had been made for staff to access training on child protection and safeguarding adults. Staff spoken with expressed a good understanding of safeguarding matters. They were aware of the practice's child protection policies and procedures. They knew what to do if they had any concerns and indicated they would have no hesitation in reporting matters if required.

The practice had policies and procedures on child protection. There was information to direct staff to contact the appropriate social services department. Guidance was available which included advice arrangements for practices providing NHS dental services, under contract with the Primary Care Trust (PCT). However, the provider may find it useful to note, the practice did not have policies and procedures on safeguarding vulnerable adults, or the Mental Capacity Act 2005. This meant staff may lack direction in recognising and responding to safeguarding matters and issues of consent. The practice manager agreed to take action in response to this matter.