Acer Mews

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider ensured people received effective care and treatment by assessing and regularly reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed and reviewed routinely, and care plans were developed based on their assessed needs, wishes and preferences. The provider had an onsite therapy team which offered specialist assessment and support, for example in developing rehabilitation plans. The therapy team were keen to be involved in the assessment process at the earliest opportunity to ensure people received the specialist input they required.

The provider planned and delivered people’s care and treatment with them, focusing on what was important and mattered to each person. Care and treatment were provided in line with legislation and current evidence‑based good practice and standards.

Risk assessments and care plans gave staff clear guidance on how to support people in accordance with current guidance. Where people had swallowing difficulties, appropriate assessments and advice were sought, and this information was incorporated into their care records. Where people were at risk of losing weight, action was taken to reduce this risk.

Care plans and treatment were reviewed regularly with the staff team, people and their families to ensure they remained appropriate, up to date and relevant.

The provider worked effectively across teams and services to support people. They ensured people only needed to tell their story once by sharing assessments and relevant information when people moved between services.

Staff told us they worked well as a team, and we observed a coordinated approach to providing care. Staff spoke positively about their colleagues and supported one another.

There were processes in place to ensure information was shared at the start of each shift, so staff had up‑to‑date information about people’s needs and how they had been during the previous shift.

Staff had good working relationships with the onsite therapy team and with external professionals.

The provider supported people to manage their health and wellbeing and to maximise their independence, choice and control. Staff encouraged people to live healthier lives and, where possible, reduce their future need for care and support.

Staff supported people to make healthy decisions about their care while respecting their individual wishes and preferences. People were helped to maintain a good diet and drink enough, and they spoke positively about the food provided. People were supported to access health services onsite or in the community when required. The local GP practice completed regular ward rounds and reviews. People told us they were confident that medical support would be arranged whenever a need was identified.

The provider routinely monitored people’s care and treatment to drive continuous improvement. They ensured outcomes were positive, consistent and aligned with both clinical expectations and what mattered to people.

People spoke very positively about the service. There was a strong focus on supporting recovery and rehabilitation wherever possible, and there was evidence of the positive impact these programmes had on people’s quality of life. Improvements included increased independence and mobility.

Staff knew people well and were able to identify any changes in their needs or a decline in their health. They acted promptly to support people to access the services they required.

The provider ensured people were informed about their rights around consent and respected these when delivering person‑centred care and treatment.

We observed staff consistently asking for consent before providing any care or support. People told us their choices were respected and they were supported to make decisions about their daily lives.