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Inspection report

Date of Inspection: 3 February 2014
Date of Publication: 13 March 2014
Inspection Report published 13 March 2014 PDF | 76.67 KB


Inspection carried out on 3 February 2014

During a routine inspection

We spoke with five people who use the service who were satisfied with the care and treatment they received. People told us that they were treated respectfully by staff.

People were given sufficient information about their care and treatment, including information about their treatment plans and options. We saw that each person had a dental treatment plan and that the dentists took a medical history on their first appointment, which was then checked on subsequent appointments.

There were emergency procedures in place and staff knew what to do in the case of an emergency.

There were effective systems in place to reduce the risk of infection. Staff showed us the decontamination procedures they completed daily and demonstrated their understanding of infection control.

The service responded appropriately to concerns and complaints.