- Care home
Legh House Also known as Abbeyfield Legh House
Assessment report published 15 June 2026
Contents
Ratings
Our view of the service
The assessment took place between 20 and 27 April 2026. This was the first inspection for this service. Legh House is a care home providing accommodation and personal care for older adults. The service can support up to 19 people, and at the time of the assessment, 18 people were living at the service.
The management team were capable and knowledgeable about the service and the people living there. Staff knew people's care needs and how best to support them, feedback from staff, people and relatives demonstrated this. The home worked in collaboration with community health professionals to ensure people received good continuity of care. Safe staffing levels were in place, and recruitment processes were managed safely.
The service promoted a person‑centred culture, offering people choice and control over most aspects of daily life. Risks to people’s health, safety and wellbeing were assessed and routinely reviewed. People’s health needs were met, and the service maintained strong working relationships with stakeholders and other agencies, including health and social care professionals.
The environment was clean and well maintained and there were regular checks of the home and equipment to ensure it was safe.
People's experience of this service
People and their relatives spoke positively about the home and the facilities available. We spoke with people who lived at the service and their relatives to gather their views about how their loved ones were cared for and treated. We received feedback about how people were made to feel special and how well the staff team worked together to ensure people received a good quality of life. People and their relatives told us they felt safe and described staff as kind and supportive. A relative spoke about the trust they had in the staff team to care for their family member People said they enjoyed being involved in planning and taking part in activities. People were supported to choose what they wanted to eat and were encouraged to maintain a healthy, balanced diet. People and their relatives confirmed they had access to healthcare professionals when required. People had been consulted about their care and support needs. Our observations showed that staff promoted people’s independence, listened to their views, and respected their choices and decisions. People and relatives felt able to complain and were confident action would be taken and improvements would be made. They confirmed they were kept updated by staff and the management team. People and relatives knew staff and leaders well and spoke very positively about how they were caring, listened to what they said and were available when needed.