- Dentist
The Hollies Dental Practice
Assessment report published 10 September 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 26 August 2025.
We found the practice had not met all regulations.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Staff had the skills, knowledge and experience to carry out their roles.
Infection control procedures in place were effective, although improvements were required to ensure audits were completed according to guidance.
The practice had some systems to identify and manage risks. Improvements were required to ensure that all risks were identified and managed appropriately.
Recruitment procedures generally reflected current legislation.
The practice is in Chatteris, in the Fenland district of Cambridgeshire and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 14 staff, of which there were 4 dentists, 2 dental hygienists, 4 dental nurses, 2 receptionists, 1 cleaner and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection.
The provider was not complying with Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Full details of the regulation the provider was not meeting are within the inspection report.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 29 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented on the kind, caring and professional nature of staff, short waiting times for appointments, and the high quality of care received.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.