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Inspection report

Date of Inspection: 17 January 2014
Date of Publication: 20 March 2014
Inspection Report published 20 March 2014 PDF | 71.91 KB

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 January 2014, talked with people who use the service and talked with staff. We reviewed information given to us by the provider.

Our judgement

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

Reasons for our judgement

All records were held electronically. There were computers in each surgery and the main reception and they were all password protected. Staff had individual passwords. Staff told us that all paper work completed by people was scanned on to the computer and then the paper record shredded. The computer at reception was protected by a “block out screen” to prevent unauthorised people gaining “sight” of information.

People’s information was stored electronically. The provider was registered with the Information Commission to store personal and confidential information electronically.