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Archived: Cromwell Place Surgery & Dental Practice

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All reports

Inspection report

Date of Inspection: 15 January 2013
Date of Publication: 24 January 2013
Inspection Report published 24 January 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 January 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We spoke with five people who were attending the dental practice during our inspection. They told us that they had been asked if there had been any changes in medication or health by the dentist. We spoke with one relative who commented that the dentist had ensured their relative understood why they were attending and what was to happen. This meant their relative's welfare and safety was reflected in the care provided. People told us they had been with the dental practice for many years and the dentists were "...so nice."

We saw the dental records for two people, which had been completed at the time when they had been treated. Most records were kept on computer, however where signatures had been required, paper copies were kept. These records included checks on each person's health and whether they were taking any medication, or if their prescribed medication had changed since their last visit. Where there were assessed risks due to people's health, allergies or anxieties, these had been flagged up as warning signs on the surgery's computer system. This ensured that the correct planning of treatment could be made and had reduced any risk of unsafe and unplanned treatment. People we spoke with confirmed that they had been asked about their medication and health each time they attended the dentist. We saw that two people were completing a new medical form before seeing the dentist and they told us the receptionist had provided them to be completed.

The dental practice shared premises with a GP's surgery and the dental staff said that if there were to be an emergency the doctors would be available to assist. The provider said many of the dentist’s patients were also patients of the GP surgery. There was emergency equipment available in the dental practice and staff said they had received training in First Aid.