Breeze Dental Chester Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice offered reading and magnifying glasses and also provided large print and alternative formats on request to support patients with impaired vision.

Staff had access to language translation services, including British Sign Language and information was available in other languages as required. Braille documents could also be requested through this service in advance.

A hearing loop was available for patients with impaired hearing. The practice also has ground floor surgeries for patients that may have limited mobility.

Staff were clear about the importance of providing emotional support to patients when delivering care. For example, taking the time to understand patients’ needs, if they needed to communicate in a different way or needed longer appointment times or at quieter times of the day.

A staff member had a special interest on how to best approach treatment for children with autism, such as quieter appointment times at the start and end of the day, creating picture cards so children could communicate while receiving treatment.

There was also a section on the practice’s website for nervous patients which outlined that it was ok to be nervous and consultations could be booked to walk through treatment options, such as sedation. It also showed who the sedation team was.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their website and patient information leaflet.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.