- Dentist
Ashley Down Dental Care
Assessment report published 4 July 2025
Contents
Judgements
Our view of the service
We carried out this announced inspection on 27 March 2025.
We found the practice had not met all regulations.
This inspection highlighted several issues and omissions such as those relating to risk management, recruitment, infection prevention and control, and governance.
Patients were treated with dignity and respect.
At the time of our inspection, patients could access care, support and treatment when required.
Patients’ consent to care and treatment was obtained in line with legislation and guidance.
The practice is in Bristol and provides NHS Dental Care and treatment for adults and children.
There was no step-free access to the practice, car parking was available near the practice.
The practice had 5 treatment rooms.
During our inspection we spoke with the provider, dentist, a trainee dental nurse, a dental nurse, practice manager and 2 receptionists.
The provider was not complying with 4 regulations. Full details of the regulations the provider was not meeting are within the assessment findings below.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received written feedback from 10 patients. On the day of our inspection, we obtained verbal feedback from a further 2 patients. Patient feedback, both before and during our inspection visit, provided a mainly positive view of the dental team and care provided by the practice.
Patients commented positively about the standards of cleanliness.
Patients told us they were able to book appointments within an acceptable timescale for their needs, and that they had enough time during their appointment without feeling rushed.
Six patients said they were given clear information to help them make an informed choice about their treatment and any associated costs, and they were involved in decisions about their care.
One patient told us they did not know how to make a complaint. Two patients told us, “The dentist talked through the process of what was happening which was very informative”.
Of the 10 patients we spoke to on the day 9 patients told us that they would recommend this dental surgery to a family or a friend.