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Inspection report

Date of Inspection: 16 January 2014
Date of Publication: 14 February 2014
Inspection Report published 14 February 2014 PDF

Overview

Inspection carried out on 16 January 2014

During a routine inspection

People who use the service were given appropriate information and support regarding their care or treatment. People we spoke with confirmed they were involved in their treatment planning. One person told us, �he puts me at ease, he explains everything to me.� Another person told us, �he always goes through the costs with me in detail. I know exactly what is going to happen next.�

People told us treatment was delivered in accordance with their individual treatment plan. One person told us, "we discuss what needs to be done and how it can be done and then he does it." People we spoke with were satisfied with the service at the surgery and with their treatment. One person told us, "the treatment here is good." Another person told us, "the staff are all very nice here. I've been coming here for 20 years and I won't go anywhere else."

People were protected from the risk of infection because appropriate guidance had been followed. People were treated in a clean, hygienic environment. There were systems in place to ensure the equipment used was safe and well maintained.

We found that staff felt supported by the provider and received adequate professional development, training and supervision.