The White House

Ratings

• Overall

  Inadequate

• Safe

  Inadequate

• Effective

  Requires improvement

• Caring

  Requires improvement

• Responsive

  Inadequate

• Well-led

  Inadequate

Our view of the service

The White House provides care and support for older people, the majority of whom were living with dementia. Some people also have physical disabilities. We undertook this assessment to review whether the provider had met their warning notices. Prior to the inspection, we also received concerns around the safe care of people.

We completed this assessment on 27 May 2025. We covered all of the quality statements in Safe and Well Led key questions and 1 quality statement in the Caring key question. The provider was previously in breach of the legal regulation in relation to safe care and treatment, people being safeguarded from abuse, staff not being effectively deployed and not being trained and supervised appropriately. Previous breaches in these quality statements also related to people not being treated with dignity and respect, the lack of robust governance and the CQC not being sent notifiable incidents. Improvements were not found at this assessment, and the provider remained in breach of these regulations.

The provider continued not to have appropriate systems in place to ensure people were protected from the risk of unsafe care, abuse or neglect. There were not always sufficient levels of suitably qualified and trained staff deployed. There remained a lack of robust management and provider oversight to review shortfalls of care. We identified a closed culture at The White House. (A closed culture is a poor culture in a health or care service that increases the risk of harm.)

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

People's experience of this service

There were people and relatives who felt their loved one’s care was managed in a safe way. However, they were other people that felt they did not always receive care from staff appropriately.

We found people were not being protected from risk of unsafe care including how they were supported with moving and handling and the risk of malnutrition. People still remained living in a service that had not been well maintained and clear from the risk of getting an infection.

People were not safeguarded from the risk of abuse and at times were not treated in a caring and respectful way.